Troubleshooting
Common issues and support steps.
I cannot sign in
Confirm that you are using the same email address from your invitation.
If you do not see your invitation email, check your spam or junk folder.
If your invitation expired or your temporary password no longer works, ask an owner or admin to resend the invitation or reset your password.
I do not see a route
Ask an owner, admin, or dispatcher to confirm that you are assigned as a driver and that the route is assigned to you.
The map does not draw a route
Confirm the route has valid start and end locations.
For customer stops, confirm the customer has a validated address.
My import has rows that need review
Open the staged import and review the row messages.
Rows may need address validation, a customer location choice, or manual skipping.
Need support?
Email info@braindance.io.