Fouffy Dog RoutingFouffy DogRouting
Troubleshooting

Driver Access Problems

Help drivers find assigned routes.

A driver does not see a route

Confirm that:

  • The user is assigned as a driver.
  • The route is assigned to that driver.
  • The route belongs to the selected organization.
  • The driver is signed in with the correct email address.

My Routes is missing

The user may not be assigned as a driver.

Ask an owner, admin, or dispatcher to review the user setup.

My Routes screen
Assigned drivers use My Routes to open and navigate their routes.

Address Validation Problems

Fix addresses that cannot be used for routing.

Billing Questions

Understand beta pricing, plan changes, and support options.

On this page

A driver does not see a routeMy Routes is missing